Love the taste, or get your money back

Everything you need to know about the Love The Taste Guarantee

Promoter

Jack Evelyn Pty Ltd (ACN 648 931 257, ABN 75 648 931 257) trading as Bold Health, 3/780 Bourke Street, Surry Hills NSW 2010.

Offer period

This offer is ongoing and available until withdrawn. If we withdraw it, that will not affect any purchase made before the withdrawal date, and you will still be able to claim within 30 days of your purchase.

Eligible product

• The guarantee applies to Health Protein Boost purchased from boldhealth.com.au.
• It is not available on Collagen Glow, Bold Creatine, or bundles to the extent they contain those products.
• Where you buy a Double Pack, a bundle containing Health Protein Boost, or a subscription order, the guarantee applies to one pouch from that order.

Who can claim

• Australian residents aged 18 or over, on orders delivered within Australia.
• The product must have been purchased from boldhealth.com.au. Purchases from eBay, other marketplaces or retail stockists are not eligible.
• Limited to one claim per household, based on residential address.

How to claim

1. Lodge your claim within 30 days of your purchase date by emailing support@boldhealth.com.au.
2. We will send you a short claim form.
3. Complete and return the form. It asks you to tell us why the taste didn't work for you — we read every one, and it's how we improve the product.
4. Use the product as directed on the pack before claiming.
5. Keep the product and packaging until your claim is finalised. We may ask to see them, and the batch number helps us check whether anything was wrong with that production run.

You do not need to post the product back to us unless we ask.

Only claims made through this process can be accepted.

Your refund

• We process approved refunds within 3 business days of receiving your completed claim form.
• Refunds go back to the payment method you used at checkout. We cannot refund to a different card, account or person.
• Your bank or payment provider usually takes a further 3–5 business days to show it.
• We refund the price paid for the eligible product. Delivery charges are not refunded.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to a replacement or a refund — your choice — and to compensation for any other reasonably foreseeable loss or damage. For a failure that does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time and, if it is not, to a refund.

The Love The Taste Guarantee is an additional promise we make voluntarily. It sits on top of those rights, never instead of them. If something is actually wrong with your product — it's faulty, damaged, incorrect or not as described — you don't need this guarantee at all. See our Returns & Refunds Policy, which has no time limit of this kind.

Other terms

• We may withdraw or change this offer at any time. Any change applies only to purchases made after the change, and will be published on this page.
• Our Terms & Conditions and Privacy Policy apply. Information you give us when claiming is handled under our Privacy Policy.
• Claims that appear fraudulent or that breach these terms may be declined.